Hey Wind River team! I can’t say enough good things about my experience with Wind River Spas. We stopped by your show room about a week ago, having done our research beforehand as far as which companies we were considering. We were greeted by Rick, who spent a considerable amount of time explaining how Wind River Spas are different from other spas on the market. He listened to our questions, and made some recommendations about what might work best for us. Getting that level of service from the owner of a company isn’t very common these days! We weren’t originally planning on purchasing that quickly, but we left the showroom having placed a down payment for delivery about a week later. Zach was very helpful answering some questions I had about how the delivery would work, and if the access to our yard would be wide enough to accommodate the hot tub. He promptly sent your delivery team out to take pictures and make sure everything would work well on the day of delivery. They even noticed that my concrete pad wasn’t level, and suggested a shim product that would allow the hot tub to be level on top of the concrete. While we weren’t anticipating the additional cost of the shim, we were ultimately glad that it was suggested, as otherwise the tub would have been about 2″ off level. On the delivery day, the delivery team made quick work of getting the tub into the yard. I was worried there would be some complication that prevented the hot tub from being set up – but everything went very smoothly. They even gave me some helpful tips to relay to my electrician to make sure that process went well too. As of this morning, the tub reached usable temperature, and I was able to have my first spa session in my new hot tub! I really can’t thank you all enough for your help through this process. There are so many choices on the market, across such a wide range of price points, and it’s hard to tell at every point if you’re making the right decision. Using a company that operates out of Denver, and builds the tubs locally as well, made us feel more comfortable with our decision than buying from some big box store. I’ll be recommending Wind River to anyone I know that is looking for a spa.
