12/12/2014
Rick,
I have to begin by telling you that I have had a spa for the last 14 years and that this spa was part of the sale when I purchased my home. I had never owned one before and was somewhat excited about having one. Fast forward 14 years, the old one gave out and prior to it giving out, I had grown tired of dealing with its up keep. Multiple covers due to the dog, countless chemicals and filter changes and given its size and shape, not a lot of interest in using it since it only had 8 jets. This summer it became time to either replace it or just get rid of it. So my research began since I had never actually purchased one before. I spent hours researching on the web, stopping by retail shops, etc. Then one day I found your companies you tube videos about how your spas are different. I watched all of the videos you have and called you up. Justin is the sales person I spoke with and after talking with him I came by your showroom on Galapago and had a longer discussion with Justin, I explained to him that I had a budget number and was going to have to stick to it. This led us to the refurbished side of your business. There was nothing in stock at the time, but we agreed to keep in touch and he would let me know when something came in.
Late last month, I was checking back in with Justin and he gladly informed me that a few had come in. So after meeting with him again and going through the inventory, I was able to select one that was in my price range. We scheduled the wet test and delivery and we received our spa on Friday the 21st of November.
The spa is working great and is everything I had hoped for. The pickup and delivery guys were fantastic, very courteous and were on time. They were efficient in their duties all the while entertaining my banter. Justin was and continues to be very professional and attentive and it is clear that customer service is very important to him. I own a service business and this alone is what makes or breaks a business since quality of customer service is what sets you apart. Please look up my order to see who picked up and delivered and make sure they know that I appreciate their level of service. Since the delivery, I stopped in one Saturday to pick up some chemical and although Justin was not there, the person that helped me was just as fantastic.
Since I have been working with your company, I continue to tell my story to anyone that will listen as I have built my business on referrals and I fully appreciate the value in building good customer relationships.
Job well done to you and everyone at Wind River Spas!
