6/27/2017
Hi Rick!
I wanted to tell you about our experience with Wind River from our initial call through delivery and set up today.
Justin came out initially and was so helpful and walked me though all the options and a thorough description of the process, the tubs, the options, and what to expect. He was very friendly and made me feel right at ease and well informed.
Kyle and Mike delivered our spa today. They were fantastic! The old spa had to be removed through an obstacle course around the house and the new one brought in the same way.
They were amazing to get it through there so deftly. They set it up in a tremendous thunderstorm and were so helpful and friendly. Kyle explained everything and again I felt well informed and at ease.
It did not work right away so they called the service manager and he came right up and diagnosed the issue (it was our faulty wiring where the old electrician messed up the wiring in the breaker box). He was great too and explained it and showed me everything and fixed the issue (I can not recall his name but what a great customer service person).
The hot tub looks great and the team were wonderful! I will be telling everyone I know about this awesome experience! This surpassed our high expectations based on the stories from our friends that have used Wind River before.
Thanks so much to the whole team!