Wind River Spas proves there is still a business that delivers a great product and where customer service
drives its action. I would give them 5 stars for their product and customer service.
Tub damage was noticed shortly after installation. One phone call and a couple of pictures later, Wind
River said it would send a new tub, without me even saying a word. There was no push back. Wind
River accepted full responsibility, apologized for the issue and put me in the front of the line for building
a new custom tub to replace the damaged one. They did everything to remove the old one, and replaced
it with the new one. I just added water and turned it on.
Right from the initial install, there was excellent communication from delivery reminders to reaching out
on day of delivery (which was on time). There was also follow up communication, making sure
everything was to my satisfaction during deliver/install and to answer any questions relating to use and
operation. This continued for the reinstall as well.
The tub itself (Steamboat model) is great, it has been easy to use and maintain. The jets are well placed
with good options and strong streams of water/air for hydrotherapy. Control console is easy to
understand and use, and the lighting options provide great functionality.
I would highly recommend Wind River Spas for its great product, excellent customer support, and
willingness to honor its promises and guarantees.
