Golden

Rick,

Thank you for following up with us as the owner, soon after after our purchase of a Wind River Hot tub. We recognize this is a family owned business and we can tell.

Our customer service has been truly outstanding.  The keystone for us to that great service has been Bryton Comeno.

He has continually been very reliable, courteous, knowledgeable, and he really wears Wind River on his sleeve.

Anytime he has not answered your phones at the showroom, other staff a have been completely professional.

The quality, design, and construction of your hot tubs is really honed for our use and I can tell is long lasting. I have had years of construction experience and note that much of what you do has a lot of thought behind it.  Thank you to also the design and build team.

Kudos to the whole team for our hot tub experience with Wind River. And.. I wanted to give Bryton the compliment he deserves.. he has really shined above the norm!

Hello Justin,
This letter is a follow up to our hot tub purchase from the Spa Exchange. We have had it filled with water for (10) days now. I am so happy with the quality and design of our Wind River Spa I wanted to write a few words of appreciation.

What prompted me to purchase a Wind River Spa was the way it was constructed which I was able to evaluate in your showroom as there was a spa with a cutaway on display. The insulated panels, the insulation type on the underside of the shell, the material used for the bottom surface, the shell and the plumbing all looked of good quality and assembled with care. The control panel, which controls the entire operation of the hot tub, was very straightforward to wire. In short, I like the design and assembly of the Wind River Spas.

I filled our tub on Thursday December 23rd, the temperature at our house was 8 degrees Fahrenheit. At 10:00 pm the tub was at 102 degrees, the temperature I had set. Using the hot tub at this temperature I would of expected tot see a drop in the water temperature due to the ambient air temperature. The hot tub maintained 102 degrees in a surrounding air temperature close to 0 degrees. With that said, the heater is designed for Colorado conditions. Lastly, it is obvious that there has been some thought put into the design (size and efficiency) of the pump and jet systems as the flow rate and pressure from these systems is optimized and pleasing to be in.

I have and will continue to recommend to people considering a hot tub purchase to go to your showroom and check out your spas. The Turnkey Concept of a hot tub purchase that you guys use is the way to go. When I say this, I am referring to the initial sale, the site visit you guys do, the delivery and startup, the laminated maintenance and reference sheets provide at delivery, and lastly the follow up, all of which were done. When people buy a hot tub, many don't think through to the startup, you guys have this covered and this is a very useful service. Your selection of spas and accessories is very complete. You guys do a good job.

Thanks so much to Nathan and his amazing crew. Because a crane could not be used to install our spa, they had to slide it down the hill on to a lower deck, across the lower deck, up a flight of stairs onto the upper deck and then set it on a platform below the level of the deck. They did all this in snow! Before that, they had to remove our old hot tub through the same route. Nathan proved that he was the man who could figure out how to make it work. Again, thanks to Nathan and his crew for their very hard work under difficult conditions. I think they could install a spa just about anywhere!

We absolutely love this spa and highly recommend Wind River.

5/2/09
Hi Rick:

It is 10:30 on Wednesday night and we just enjoyed the inaugural hour in our wonderful new Journey Wind River Spa!

Our thanks to Nelson for initially helping us find what would fit our needs. Our thanks to you for taking the time to come out and solve the issues we had and our thanks to Bob, Josh and Jeff, your great crew, who did a fantastic installation job!

We are convinced we will enjoy our new spa for many years to come and thank all of you for making this possible. Please keep in touch and feel free to use us as a reference for future customers.

2/23/13

We were excited to work with Wind River Spas for our second hot tub. Our previous tub from them went for almost twenty years! Our new one far exceeded our expectations in every way. The technology has come far and makes for a wonderful product when applied to these great tubs. We had an excellent customer service from start to finish with installation. Thanks to all who helped at Wind River Spas.