Boulder

10/5/14

Rick, you should be proud of your company and your product. I had a good experience with the two gentlemen that installed our perma-shim and that installed our spa (same two guys).  And, the electrician was a nice guy and quite professional.  He found the best way to run the electrical that was the most cosmetically appealing. The electrician said he's been working with you for over twenty years, and Kyle, the head of the delivery crew said that he's been with you for almost four years. That shows that people like working for your company. The spa appears to be very well made and designed. The maintenance thus far is super simple. The water is clean with no foam and no chemical smell -- a vast difference from my previous two spas. The jet power is outstanding and the lighting and wine buckets are subtle but wonderful features. Our experience with Wind River Spas, you, and your entire team was exceptional -- truly a turnkey process with a outstanding final result.

2/28/16

My experience:

We purchased our hot tub three years ago and have nothing but praises for the buying process and your product.  There is never a smell of chlorine, and the tub has been totally reliable until recently.  I called and received very courteous help from Justin via the phone which seemed to fix the problem. He was always available or returned my calls very quickly and had a positive and helpful attitude. The problem recurred two weeks later and he immediately sent Tom, a technician, to find and remedy the problem.  Tom was also very courteous and efficient.  The circulating pump was replaced and the spa is working as intended.

This is my second hot tub.  You took away the old one and the installation of the new one was faultless.  It is nice to deal with a local firm and very helpful and friendly people.  I would gladly recommend your firm.

We have enjoyed many evenings and nights relaxing in the spa, enjoying the stars and moon (we live in the foothills) letting the warm water and jets melt away our tensions and sore muscles.

10/20/2016

“I owned a 15 year old Tiger River Bengal spa that developed leaks a few years back that could never be repaired.  I started looking for a new spa this summer. I looked at all of the major brands including a replacement from Tiger River for my current spa.  In my research I came across Wind River Spas.  What intrigued me was the Wind River spas were built in Colorado and specifically designed for Colorado weather.  I filled out the customer inquiry and received some info on specific design features of the Wind River Spas targeted at top performance in Colorado.

I called in to discuss models and talked to Rick.  My needs were more for therapeutic and personal use for my wife and myself.  Rick recommended the Journey Duo as a medium priced spa that was comparable in size to my Tiger River.  He also recommended I visit the showroom to see one in person.  I live in Boulder so the Lafayette factory/showroom was nearby.

The visit to the factory sold me on the deal.  I am an engineer and former manufacturing manager.  I went for a tour and the workmanship, attention to detail and overall design made my decision on the spot.

WRS helped install my spa and hired a crane to remove my old spa and install the new on a roof top deck.  The installation crew was excellent and very helpful.  It took 90 minutes from arrival of the spa until it was installed, filled and running.

Rick and the people at WRS were extremely helpful and courteous.  Everything was on schedule and Rick personally contacted through the process and after the spa was installed to make sure I was completely satisfied.

My spa has lived up to all of my expectations.  I would highly recommend WRS to anyone looking for a new spa.”

Thanks Rick,

08/03/2018

Rick,
Now that our spa deck is back together after removing our old Hurricane Spa and replacing it with a Vail Spa, I wanted to share with you why we came back to Wind River Spas. We purchased our first spa for our current home from you in October of 1998. Yes, we purchased our first spa almost twenty years ago this October and due to both the way it was built and the outstanding service we received from your staff over the years, our investment lasted as long as it did. As a retired civil engineer, my life has always revolved around spreadsheets to organize and evaluate data. The below graph documents the cumulative cost to maintain our spa over the past 20 years - costs shown are related to repairing the spa and not chemicals or other items associated with owning and maintaining a spa. Note that the first service call we made to Wind River Spas was almost eight (8) years after purchasing it. Speaking with your service personnel, I was told that our Hurricane spa outlived its design life by at least a decade! I doubt any other manufacturer of spas can make that claim regarding the overall quality and longevity of their products.

I must tell you that the removal of our old spa and the installation of our Vail spa was flawless and your team of installation specialists were both professional and a delight to have at our home. Once the spa was ready to enter later that day, both my wife and I were so pleased we finally decided to replace our old spa as the features of the new spa are amazing! The spa heated up so quickly and was ready to enjoy several hours after I finished filling it. The below photos give you an idea of both the setting of our spa and our view. We both can’t thank you enough for providing our home with a great product and service. Also, your website clearly out shines the two spa manufactures we initially were looking at. The content of your website - videos, instructions and ability to look at various spa colors and jet configurations made Wind River Spas the unambiguous choice. We look forward to another 20 years in our Wind River Spa.

Respectfully,

We bought our spa with Wind River and love it. The jets are strong and there are plenty of them. Wind River’s customer service can’t be beat. We felt like our business was valued from sale to install to follow up. If you have questions, they are there for you. If you live in Colorado, it’s really nice to use a local company who understands our needs. Highly recommend.