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Dear Rick:
A Huge thanks to you and WindRiver Spas for continuing to work with me thought my journey for a new spa. If you recall, I contacted you in September of this year knowing that my previous spa of 13 years had sprung a leak (my own negligence). We talked about alternatives and I new that I wanted a new spa. So I sought out on a quest for the best buy for my money.

I decided in October to purchase a spa thru Costco.com mainly because I believed I was getting more spa for the dollar. I was getting a larger spa, 60 jets and two pumps at a price that WindRiver, as well as other dealers, couldn’t beat. I was reluctant to make such a large purchase on-line, so I tracked down the similar spa at a local dealer, viewed it and was sure it was a great deal. I was wrong.

I’m glad that you kept a professional position with my initial decision and glad that I could contact you in November after living with the Costco spa for a month. It wasn’t a great deal for the money and it wasn’t the spa for me. The only silver lining was that I could return my spa so I could get the WindRiver spa with the features that I want. Here’s the difference in my WindRiver Journey Spa: The jets are truly therapeutic. My Journey has 20 jets many of which are aimed at working the back muscles which I often find sore. The prior spa did have more (60) jets, but who cares. They were all the same output, and wimpy. I also love that you showed me the whirlpool jet in your showroom – that will be my savior many days. Its truly a customized spa for me, which is a unique offer from WindRiver. Working with you I could get the features I wanted, at a great price. And appreciate the incredibly quick manufacturing interval so that I can already be enjoying my spa. Lower chemical use with your full time filtration and ozonator system. My wife already loves the clarity of the water and the lack of any chemical smell or experience when using the spa. Energy efficient – I have a PV solar system and monitor electric consumption fairly closely. I’m certain that the WindRiver Spa will save me electric costs in the long run. Your support and team. I cannot thank you as well as the installers (Bob & team) for working with me and ensuring my satisfaction.

Thanks – Happy Holidays
An extremely happy WindRiver customer

Rick,

I'm glad that you emailed us as we were going to email you. My wife said that your delivery crew was absolutely top notch. They set up the tub within an hour or so with no problems at all. They were very attentive to her wishes and set up went off without a hitch. The electrician was excellent also. We have already enjoyed the tub twice today and plan to revisit before going to bed. Waking up to a soak in the tub was a wonderful way to start the day. After yesterday's flight in from DC and the pain from arthritis the soak in the tub was nice.

Thanks for your great service and we are extremely happy with the tub.

Rick,

Thanks to the dedication of your hard working employees everything went extremely smooth on the delivery. We thank you for the time each of you spent with us; yourself, Matt and Justin made us feel comfortable with our decision to buy your product. We have just used it once this morning because last night it just wasn’t quite up to temperature. If we do have any questions or concerns we will contact you for assistance.

Thanks again,

Rick - thanks for the follow-up. I spoke with Nelson shortly after the delivery to tell him what a great crew you have. They did an amazing job placing the tub just where I wanted it and Harold was awesome with the electric and explanation of how everything worked. We've spent the past two nights in the tub and absolutely LOVE it. Thanks for having a great product, great company, and great employees.

Regards,

Hi Rick,
Thanks for following up so quickly on our new installation. This is the 4th hot tub we’ve owned, so I feel like I’m an experienced customer. The Wind River spa is by FAR the best we’ve ever been in. We purchased the Sierra, with 34 jets and enjoy the different configurations of the seating pattern. The electrician you recommended did a great job of changing our 220 from a 3 wire system to a 4 wire system, and he even replaced another breaker we were having trouble with.

Your manual is very complete and I learned some things about the details of the pumps and systems that I didn’t know before. Everyone we’ve worked with from your company with has been very pleasant and knowledgeable. I can’t say enough about the quality of your product, and we plan on using it for at least the next 15-20 years.
Thanks,