All

6/27/2017

Hi Rick!

I wanted to tell you about our experience with Wind River from our initial call through delivery and set up today.

Justin came out initially and was so helpful and walked me though all the options and a thorough description of the process, the tubs, the options, and what to expect. He was very friendly and made me feel right at ease and well informed.

Kyle and Mike delivered our spa today. They were fantastic! The old spa had to be removed through an obstacle course around the house and the new one brought in the same way.

They were amazing to get it through there so deftly. They set it up in a tremendous thunderstorm and were so helpful and friendly. Kyle explained everything and again I felt well informed and at ease.

It did not work right away so they called the service manager and he came right up and diagnosed the issue (it was our faulty wiring where the old electrician messed up the wiring in the breaker box). He was great too and explained it and showed me everything and fixed the issue (I can not recall his name but what a great customer service person).

The hot tub looks great and the team were wonderful! I will be telling everyone I know about this awesome experience! This surpassed our high expectations based on the stories from our friends that have used Wind River before.

Thanks so much to the whole team!

8/16/2017

Dear Wind River Team,

Our daughter, sons and grandsons twisted our arms until we agreed to check into having a hot tub installed, several days of on-line window shopping and a few trips to local spa dealers did not make us hot tub owners. One stop at Wind River Spas and one hour with Tyler was all that it took for us to make our decision. By the way it has been one of our best decisions, next to, moving to Evergreen Co.

From the initial site visit, area prep (by yours truly), pouring of the pad, final install, which required crane to get the tub close to the pad, we were soaking in the tub in less than 30 days. Everyone is happy! The Wind River team has been absolutely great to work with on all fronts, sales, service and management support.

Best decision by far to purchase from the manufacturer, take their tour and rest / soak assured.

11/4/2017

Our Wind River Spa is as amazing as it looks. The quality of the spa and the service that we’ve experienced are as stellar as our views, and we could not be happier with our investment and our choice of spa companies. From the folks that helped us choose the best model for our setting, to the super-strong and friendly guys that delivered and set it up, to the follow-up support we’ve received, the team at Wind River Spas is truly outstanding.Thank you all for surpassing our expectations.

12/08/2018

We love it! Impressed with the blue tooth speakers and the control panel interface ease of use. The guys were also great!

Thanks for all your help. Its fantastic!

10/25/2019

This is our second Wind River Spa. The first one was purchased 13 years ago so decided it was as time for an upgrade. After doing the research & price shopping again I determined that Wind River was the best tub comparing the quality & features of all the others out there.

Rick & his team deliver a quality product backed by superior customer service. The delivery team is top notch. They do an amazing job getting the tub safely through some tight spaces into its well placed spot. Rick came up with the deck design configuration for it after his sight visit when we purchased our first spa. I still start every morning sitting in the Adirondack seat of the spa looking out into the mountain side.

This morning the electric was out for two hours with over a foot of snow sitting on the cover of the tub. When the electricity came back on, I immediately went out to check the temperature of the tub. It was 102-right where I had it set. The improvements made in the last 13 years including the amazing insulating quality are well noted.