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9/7/2016

My husband and I did lots and lots of research before buying our first hot tub and decided (based on the excellent design features and recommendations from others) that the local Colorado made Wind River Spas hot tub was the choice for us.

Not only did people we talk to rave about the product, they also couldn't say enough about how good the customer service was. In addition, Wind river Spas hot tubs are specifically designed for the Colorado climate and are built locally in Colorado.

We can also attest that the product, warranty and customer service is excellent. We've owned our original hot tub for over 6 years and still absolutely love it. It is still going strong and operating smoothly. We've only experienced one problem with the tub which was immediately and seamlessly fixed under the warranty.

The wind river spas hot tubs are designed so they can easily be serviced and repaired if needed unlike most hot tub designs. Also you can extend the warranty for a modest price so your investment is protected for life if you wanted. This also shows the confidence and pride Wind River Spas has in their products. No other hot tub brand provides such an option or has as good a warranty based on our research.

As a result we just bought a second Wind River hot tub for a vacation home. With Rick's guidance, we changed the jet configuration somewhat which is another applaudable feature of this product.

To sum it up, we strongly recommend wind river hot tubs to anyone in the hot tub market!

Thank you Rick and your team at Wind River Spas for always taking care of us so well and for providing such excellent products and customer service. We will be loyal to you and your brand forever because you are simply the best!

Hi Rick,

The spa is just awesome. I've been dreaming about having my own place with a spa for 20+ years, so this is a big deal for me. The whole process from Tyler's house visit through the delivery and installation has been very smooth and professional. I'm glad that a friend made me aware of Wind River Spas--I feel like I got a well-built product that will provide many years of enjoyment. It's also nice to be contacted by the owner of the company to make sure everything went well; it shows that you stand by your products and care about your customers.

9/16/14

My experience with Wind River Spas was nothing short of excellent! I initially checked out the website and when I walked into the showroom, was immediately greeted and shown around. The staff was very knowledgeable and professional, answering my questions and helping me narrow down my choices. No hard sell, just friendly information. When I was ready to purchase, Rick came to the house and helped me with the ideal location. The installers were on time and provided a very good initial tutorial on getting started. I am thoroughly enjoying my Wind River Alpine Spa, and highly recommend this company if you are in the market for a top-of-the-line product and friendly, professional service.

Owning my own spa has been a lifelong dream of mine. I was having lunch with a coworker and mentioned my desire to get a spa, and he referred me to Wind River Spas. I got in touch with them and Tyler came out to my house to look over the installation site and discuss which model would be right for me. Once I got my HOA & city approvals and permits done I went to the showroom to order my spa. The guys there were very helpful; there was no hard sales pitch and they didn't try to upsell me on features I didn't need. They gave me my delivery date and the contact info for their recommended electrician.

About two weeks before the delivery date I noticed that my patio slab was a bit uneven, so I contacted Wind River and they went out of their way to get some guys out to my house to install one of their perma-shims without pushing out my originally scheduled delivery date.

On the morning of the delivery date the delivery guys and the electricians arrived punctually to do the installation and hookup. All the installation was done efficiently, and before leaving they gave me tutorial on using and caring for the spa. The electricians did a professional job and charged me a reasonable amount for the work.

A few days after the installation, Rick the owner contacted me to see if I had any questions and to make sure that I was completely satisfied with my purchase. I really appreciated this touch of class; it showed that he stands behind his products and has a commitment to his customers.

I've been using the spa almost every day since, and I love it! It looks great, it's built well, and designed to withstand Colorado's climate. It's the middle of winter and it's not having much of an impact on my electricity bill at all. There are cheaper options out there when buying a spa but I believe you can't go wrong with Wind River--you'll get a well-crafted spa that is built to last.

8/10/2015

Rick,

Victor, Nick, & John just left and I wanted to let you know that they were extremely professional and handled our hot tub with skill and care that I'm sure will result in years of happy use and no nicks, dents, or chips, that I'm sure you've experienced on installation at one time or another over the years.

They really exhibited "teamwork" when rolling the tub on the cart up and around the path and again when lowering and positioning the tub for it's spot. Victor really communicated well throughout the installation and all 3 showed interest in what Gail and I thought as far as how it finally sat on the pad and any questions regarding installation.

They called like you said they would, they called a second time getting on hwy 24 giving us time to have the electrician arrive at a perfect time, and they did a great job moving and installing the tub.

Thanks for a great experience in evaluating, selecting, and receiving our spa. From the resources you have on your website, the people in the showroom, and the delivery crew you did a great job!

Thank you,