All

1/19/12

My experience with the Wind River family and all aspects of the spa purchasing process from beginning to current has been truly remarkable (including electrical work). The reason I don't say, "End" is because, as a first time spa owner, Wind River has continued to be available to me in answering ALL my questions without making me feel like there is such thing as a “stupid question”.

Each step was a learning process for me and the Wind River team was very helpful. Whether it was Rick consulting on the needs/expectations of my spa purchase, Nelson managing all logistics, Kyle/Josh/R.J. completing site prep, installation/final setup and everyone being available for follow up on any needs I have, they have been there for me. Not only did they complete the spa portion for me but, with their relationship with Southwest Electrical Contractors (Harold), it made the electrical work seamless in completing the circle. Trust me, I’m sure I had the ever so famous “puff cloud” filled with questions marks above my head like Willy Coyote after running off the cliff, when Kyle explained maintenance/chemicals/cleaning but, he was very patient and went over everything in detail.

Although there are many other much cheaper options nationwide, my confidence in the quality, craftsmanship and customer service of the Wind River family/product is second to none. I’m proud to say that I feel part of the Wind River family as a purchaser and have continued to brag to many friends/family about my phenomenal experience with the Wind River team. They are the undisputed spa experts and definition exceptional. They are truly only choice one should consider when looking to invest in a spa. And for that, I’m extremely thankful and appreciative to the Wind River family.

Thank you Rick, Nelson, Kyle, Josh, R.J, Harold and Wind River…

3/15/13

I now own 2 Windriver spas. The first one was purchased in 2009 for my loft in downtown Denver. It is located on a new private rooftop deck in LoDo. Sitting in the tub there are great views of the city skyline as well as Coors Field one block away. I had such a great experience dealing with Rick and company at Windriver, I decided to replace my Cal-Spa at my place in Frisco in 2012. Again picking out a new tub was a pleasure and everyone made the delivery to the mountains extremely easy. They arranged the crane to put the tub on my new deck and the delivery personnel helped place the tub so the view would be enjoyable from all seats in the tub. After a few months the tub needed a couple items fixed. I called thinking it would take a couple weeks for a service tech to arrive. Windriver was at my place the next day and repaired the unit while I was skiing. Being a small business owner I deal with hundreds of different vendors. Unfortunately, most vendors do not understand customer service like Rick and Windriver. From the quality of the products to the great customer service, Windriver sets itself apart from the other spa manufacturers. I regularly recommend Windriver to anyone that is thinking about purchasing a hot tub. It is not surprising I have 2 friends with Windriver Spas.

6/25/13

Dear Rick We've now used the tub the past three nights — with great success and much enjoyment. The variety of jets on each of the seats has been fun to experiment with. But the biggest thing we've noticed is that we've slept well and awakened refreshed after a hot tub in the evening before going to bed. When you told me you hot tubbed every night, I doubted I would be doing the same, but now that I've experienced such great nights of sleep, I think I will be copying your habit!! I am also impressed with the many smart design elements of your hot tub; they are much better than anything we've experienced before. If you need a reference, we'd be happy to join the list of satisfied new users! With warm regards.

9/9/13

Wind River tubs are great! Rick and his team were easy to communicate with and all of our questions were answered promptly. We love our new spa and love that there is such minimal chemical use. We never have that icky chlorine feeling on our body when we get out of the tub and there is never that chemical smell that most spas have. As we worked through installing a spa in a small Denver yard, Rick was great to provide feedback and help coordinate and answer questions about the concrete and the electrical. The process was easy and I would highly recommend working with Wind River.

11/25/13

Polite, professional, competent service and a competitive product made right here in Colorado – that’s why we bought a Wind River hot tub. Why did we wait so long?