All

Thank you! We are extremely happy with the service and experience. You have proven that you and your team do what they say they are going to do.

Everything is amazing! The delivery was so smooth - the delivery team was impressive in how well they worked together.  We were able to get it wired up, filled up and heated up in time to enjoy the tub on the first night! The spa was so relaxing, I slept like a baby last night  :-)

Overall our experience with Wind River has been outstanding.  From the start, Zach patiently educated us on Wind River spas, allowed us to test them out, and came and did a site visit to ease our concerns.  Then Rick and team clearly communicated about the delivery and set up.  Every member of the team has been responsive and helpful.

We are so happy and proud to be part of the Wind River Spa family!

10/07/2020

This may be a long review, but I really wanted to detail our great experience with Wind River.

After moving we decided a new hot tub was in order. Left a 20 year old Jacuzzi behind at the old house. First place we went was to a “tent sale”. That was an appropriate name since it was like a circus. Incredibly overpriced hot tubs and a salesman who was a “clown”. High pressure to the max.

So, I began an online search. First thing that bothered me was a lack of online pricing except at the “big box” stores. And almost every unit at those places were out of stock and I REALLY had concerns about some freight truck just dropping a super heavy spa in the driveway and leaving. So, a company that would deliver the spa was important to me. I had heard of Wind River many times since I am a Colorado native. I always thought they would be way out of my price range due to their reputation.

Surprise, surprise! The wife and I “built” a spa on their website and at the end there was the exact pricing. Affordable for our budget and way lower than at the “tent sale circus”. So, we placed the order and put down the refundable deposit. With everyone stuck at home there is a waiting line for spas. And a refundable deposit was obviously a win win situation.

Wanting to see the spas in person we went to the showroom in Englewood a couple of weeks later. Glad we did since we found my wife is short and had trouble stepping into the spa we chose even with the stairs. We talked to the sales rep on the floor and downgraded to a smaller spa. Simple, easy and no argument even though the spa we changed into was much less expensive than the one we originally ordered.

A couple of weeks spent pouring a concrete pad and having the electrical installed and we were ready and waiting for our delivery. I thought I would call to let them know we were ready in case they had any cancellations, and we were in luck. Rick Hallett, the owner, said just that morning he had received an email from a customer wishing to put off their delivery for three weeks. He went to the trouble of changing the production order so our spa could be built and delivered almost a month earlier than originally scheduled. It is definitely a good idea to call Wind River if you are prepared early, they just might be able to move up your delivery date. Had several email conversations with Rick before the delivery and he was always super responsive and answered all my questions.

The delivery itself went incredibly smoothly. The delivery crew consisted of Rick’s son Zach (discovered this truly is a family business) and another young man named Cody. They were friendly, efficient and had the spa placed in no time. We began filling while my electrician, who was onsite for the delivery, hooked up the spa. Then Zach went through a really comprehensive explanation of the control panel and answered any questions we had as the spa went through its startup sequence and Cody assembled the cover lifter. I would highly recommend purchasing the cover lifter…the cover itself is extremely well made with really thick foam and isn’t a light piece of equipment to move around if you’re older like we are.

The spa itself is fabulous as well as beautiful! The jets are super powerful compared to my old Jacuzzi. The seating areas are well designed and comfortable. We have used it every night since it was delivered, and the water is still crystal clear with just following the instructions of adding a teaspoon of the dy-chlor.

To sum it all up you can’t go wrong buying a spa from Wind River. This has probably been the best experience we have ever had in purchasing a fairly large ticket item.

Thanks Rick, Zach, Cody and the entire Wind River gang that made our spa possible

4/15/2021

It's been about 4 weeks since we took delivery of our new WindRiver Spas hot tub. The web option to completely customize and choose colors to see exactly what you will get was fantastic; it was also very cool to get a video of our actual hot tub "being born" during the manufacturing process!
The guys who delivered the hot tub were careful and methodical, and really took their time to ensure everything was set up just right while being very respectful of our property. The hard part was having to wait for the water to heat up before we got to use it!
Everything is amazing about this hot tub - the amount of jets, the powerful motors, the abundant lighting and the very cool built-in Bluetooth sound system. The ergonomics of each seat position ensures that every part of our bodies can get a relaxing massage, while thoughtful touches like the champagne bucket and strategically placed cup holders are very well thought out.
I can only describe the experience as "medicinal" - seriously this thing can melt the stress of a busy workday away like nothing else! We keep finding every excuse to take a dip.

The quality of everything is very evident as well - it runs quiet and smooth, and the touch interface is very user friendly while also allowing us to customize all of the light zones, etc.
Based on our experience, from configuring our model online through delivery to the user experience, I HIGHLY recommend Windriver Spas to anyone considering making this purchase - you will not go wrong working with WindRiver Spas and I guarantee you are going to love your new hot tub. What are you waiting for?!

4/17/15

Hi Rick,

I did want to take a moment to commend you on the delivery crew. They were both very professional, helpful and efficient in the delivery of the spa. Bobby took the time to go over the basics of the spa with me, and I would give both of them very high marks. I know how difficult it is to higher dedicated professional people to do the job you need to have completed, as I too find struggle to find competent employees and then keep them. Please pass along my satisfaction to the crew and let them know how much I appreciate all they did in delivering our new spa.

BTW, I am also very pleased with the appearance of the “reconditioned spa”. It looks completely new, and it is difficult to convince anyone looking at it that the unit is not new. Good job Wind River Spas, I can give you very high marks all the way around.