09/21/2018
Going into buying a hot tub, I literally knew nothing about the industry or the products. There is a A LOT of ways to buy a hot tub in today’s market from online retailers, big box stores to numerous “boutique” hot tub stores in strip malls in surrounding neighborhoods. All local retailers like to tell you they have the best hot tub on the market, all for various reasons. Being a first time hot tub buyer, it worried me also buying one online, as you literally have no support after buying the tub, in regards to any general questions you might have.
I have a very analytical mind and like to do a lot of research before buying a product. I found that there is not much available in way of comparison between brands when doing research, i.e. there is no consumer reports for hot tubs. Also, numerous brands are all made by the same manufacture, so how do you know the difference between the tub your looking at? This drove me bonkers, as it was up to me to talk with retailers and determine which product I felt was best for me.
The reason we picked Wind River Spa’s, was the I felt they offered the most transparency of any hot tub retailer in the area. You can go online and watch numerous videos on the operation of the tub, how the tub is built and see exactly what type of components go into the tub itself. Since your buying something that has numerous moving parts and is filled with water full time, you know its only a matter of time before something breaks. Its AWESOME that Wind River sells all components online, so you can determine the true cost of owning a tub, when that time comes (which shouldn’t be for long time) you know what your getting yourself into. Also being a Colorado native, I found it very comforting buying from local company, that not only sells it tubs in Colorado, but manufactures them here also. It is also comforting knowing the tub is made in Colorado, for the Colorado climate.
We also picked Wind River Spa’s for the sales experience. When we went into the showroom, we meet with Rick the owner. One thing I found interesting is most hot tub stores, don’t have the shells off the tubs in the showrooms exposing how the tub was made. Rick walked us directly over the tub in the showroom, which was fully exposed underneath and explained how all the components work. He did not try to pressure us into buying one particular tub and in fact told us that Wind River hot tubs are made the same from the cheapest to the most expensive model (it was just whatever add-ons and size that makes a price difference). Going through the buying process he answered all my e-mails and texts (which is not always easy when dealing with me). We also found it very beneficial having Rick come out to our house and explain how the wiring of the tub works and best location for the tub. We had also thought about purchasing the extended warranty and Rick in fact told me to wait to see how the tub performs while under warranty and said we can add the extended warranty at anytime prior to standard warranty expiring. The delivery staff did a good job explaining how the tub works and how to maintain the tub.
Cannot say enough about the company, its owner and employees. It was quite a refreshing experience, especially in an industry that is somewhat hard to understand. Great job Wind River Spas!!!