Your service guy was awesome!. He stayed in touch with me all through the process we had to go through here with some electrical issues we had that had nothing to do with you guys, but was related to our service panel. After all that was resolved, he called us last night after he got home (on Friday night) just to make sure we were okay. We are very impressed, though not surprised, because we had done lots of research on your company before we bought, and knew your customers were very high on your customer service.
They were right! We are more than happy with your project and your service.
But thanks a lot for checking, and give you service manager a gold metal from us. Just like everyone else I have interacted with at Wind River, he was absolutely amazing!
Christopher K. Travis
Thanks again to Wind River Spas. We bought our Steamboat model in the fall of 2016. Our WRS experience started with Tyler in sales. He was great and answered so many questions so we could make a pretty educated purchase, particularly on how WRS stacked up against the competition. The delivery process was seamless. I had our electrician present during the delivery and your team made it look easy. They even came back to make some minor cover adjustments for free since I changed my mind on the location of the lift. Our cabin is at 10,200 feet and in a pretty remote area outside Leadville Colorado and your team scheduled it quickly with no hassle. We have had no service issues since. The filtering system is no joke. I have numerous friends with hot tubs and they are always messing around with chemicals and adjusting treatments. I literally do nothing to our tub except changing/rinsing the filter as recommended and shocking it after each use, again as recommended. For times when we do not visit the cabin for 4-8 weeks, I simply add a floaty that slowly dispenses small round chlorine tablets so there is at least some treatment during long absences. I put the floaty on the lowers setting. If I used the tub weekly, there would be no need for the floaty. My water is crystal clear all the time and we even used well water to fill it. Amazingly simple to maintain.
Recently, the tub freeze warranty was tested. It had been about 4-5 weeks since I was at the cabin. The power goes off frequently in this area. Normally everything resets and there are no issues. But, sometimes there are surges when it comes back on which can trip our hot tub breaker. I showed up last weekend and the tub was hovering around 32-33 degrees with nothing freezing. I was amazed. My guess is the power went off weeks ago. I flipped the breaker and the warmup cycle started right back up. By the next day I was enjoying the hot tub at a comfy 102 degrees with our amazing views of the Sawatch Range. Doesn’t get much better and I would highly recommend WRS to anyone! Thanks again to you, Tyler and your team.
"We shopped all the hot tub stores in town and decided to settle on the best. Totally sold on Wind Rivers Spas as our only choice brand, we purchased the Mesa and were pleased working with Rick and the Wind River Team."
Eric and Debbie Mortag
We did a lot of research prior to deciding on Wind River Spas and all of the glowing reviews we read proved to be accurate. As prior hot tub owners, we were very well aware of a lot of the problems hot tubs owners can run into. We love our new Wind River spa - it is all we had hoped for an more. We are equally impressed with the quality of the product and the people who work for Wind River. All of the folks we dealt with were so helpful, professional, and informative. From our initial visit to the showroom to the delivery of the spa, we could not have asked for a better experience.
Both my husband and I have some pretty significant back problems related to spinal injuries and surgeries. We also are facing general aches and pains from getting older (not that old yet, but we know that this is not going to get better in the future). We have been using our hot tub every day since it arrived and both of us have noticed that we feel better and have been sleeping better.
As prior hot tub owners, we were well aware of some of the major problems hot tub owners face - leaks that can not be repaired, the cost to run many hot tubs, and the difficult task of draining and cleaning some hot tubs. Wind River spas are designed to solve the leak and cleaning issues and are so well insulated that they are much less expensive to operate.
Based on our experiences with our old hot tub, we had given up on having a hot tub. But as we started having more physical problems, and after my physical therapist suggested that using a hot tub would likely help with my recovery and rehab from an additional recent back surgery, we decided to try to find a hot tub company that built a high-quality product that would not have the types of problems we had with our old hot tub. We were sold on Wind River when we discovered that these spas are constructed so that if there is a leak, it can be easily fixed. They are also well built for our Colorado climate and are very well insulated for much lower energy use. We have also been quite impressed with the design - the number of powerful jets and their locations provide for a full body massage, including our necks, which is something our old hot tub did not have.
We have already recommended Wind River Spas to friends who are starting to think about getting a hot tub. I tell them to not waste their time looking at other companies - just head to the Wind River showroom and be prepared to be impressed.
Rick your crew was outstanding!!! We went with Wind River because of your exceptional reviews and Customer Service, you exceeded our expectations 10 fold. From Kevin staying a little after closing on a Friday afternoon, to Ray, Zach, and the big fella with dread locks and the helper they brought along.....5-Star. You should be very proud of the guys representing you in the face of the Customer.
As Colorado Natives, we could not be happier with the choice we made choosing an OUTSTANDING Colorado company.
Kudos on another VERY SATISFIED CUSTOMER!
Greg & Tina Wetzbarger
I used the hot tub for the first time this morning and It was awesome! The young man that went over the instructions that was in charge of the install was a great help. I was surprised when he said he would be willing to stay at my house until the tub filled up and he would start it. I told him no thank you and that shows a deep dedication to your company. That young man deserves a raise.
While in my hot tub I will be reading up and watching videos about my Wind River hot tub. Thanks again for all the follow up and the great work you guys do.
PS: I do know that young man is your son and he did a great job.
Thanks for another great hot tub. This is our third! Ever time we've moved we've bought another, and each is better than the last. The installation was flawless, and the maintenance is a breeze.
Winter Park, CO
Now that our spa deck is back together after removing our old Hurricane Spa and replacing it with a Vail Spa, I wanted to share with you why we came back to Wind River Spas. We purchased our first spa for our current home from you in October of 1998. Yes, we purchased our first spa almost twenty years ago this October and due to both the way it was built and the outstanding service we received from your staff over the years, our investment lasted as long as it did. As a retired civil engineer, my life has always revolved around spreadsheets to organize and evaluate data. The below graph documents the cumulative cost to maintain our spa over the past 20 years - costs shown are related to repairing the spa and not chemicals or other items associated with owning and maintaining a spa. Note that the first service call we made to Wind River Spas was almost eight (8) years after purchasing it. Speaking with your service personnel, I was told that our Hurricane spa outlived its design life by at least a decade! I doubt any other manufacturer of spas can make that claim regarding the overall quality and longevity of their products.
I must tell you that the removal of our old spa and the installation of our Vail spa was flawless and your team of installation specialists were both professional and a delight to have at our home. Once the spa was ready to enter later that day, both my wife and I were so pleased we finally decided to replace our old spa as the features of the new spa are amazing! The spa heated up so quickly and was ready to enjoy several hours after I finished filling it. The below photos give you an idea of both the setting of our spa and our view. We both can’t thank you enough for providing our home with a great product and service. Also, your website clearly out shines the two spa manufactures we initially were looking at. The content of your website - videos, instructions and ability to look at various spa colors and jet configurations made Wind River Spas the unambiguous choice. We look forward to another 20 years in our Wind River Spa.
Rick and Kevin
“We are loving our spa it’s the jewel in our backyard rehab. The transformation from a pool to an entertainment area with a spa, outdoor living room with a projector to watch movies, it feels like a resort!
I enjoyed the video and performed maintenance to step by step... big help.”
I cannot overstate how delighted we have been with everything related to this spa purchase. Every single employee we have met was as professional as they come - polite, thoughtful, practical, and exceedingly helpful. We had a couple of snags getting delivery coordinated with our landscaping company and your team was on top of everything, constantly checking in to make sure our needs were being met. And the tub itself is perfect in every way. The thoughtful design and simple maintenance give us comfort knowing that everyone from our 80+ year-old parents to our teenage children can all safely and properly use the spa. We have been enjoying it almost every day!
We almost didn’t stop by your showroom because we assumed that, based on the outstanding testimonials and quality marketing, your spas would be outside of our price range. We were thrilled to find that your prices were very competitive for a superior product. We are recommending you to everyone we know.
Congratulations on your outstanding business and THANK YOU!
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